Support

Email support@outlain.com.

Please include the email address you sign in with and whether you use the Mac app or the web app. Never send passwords, recovery codes or encryption keys.

Common questions

How do I sign in?

Sign in with your Google account. Signing in shares your name, email address and profile picture with us, and does not give us access to your Gmail or Google Drive.

How do I delete my account and data?

Email support@outlain.com from the address you sign in with and ask us to delete your account. We delete your account and your cloud data and confirm when it is done. Content stored only on your own devices stays there until you remove the app or its data.

Can I use it offline?

Yes. Notebooks are stored on your device, so you can open and edit them without a connection. Changes sync once you are back online.

Can you read my notes?

It depends on the protection you choose. Either way, notebook content is encrypted on your device before it is synced, and our servers store only encrypted data.

• Private (available for your personal workspace): only you hold the key. We cannot read your content, except what you choose to send to AI features or a connected assistant, and we cannot restore access if you lose all of your recovery methods.
• Standard (the default, and used for all team workspaces): we hold a recovery key so you can get back in on any device and teammates can be given access while you are offline. This means we are technically able to read the content. We use this key only to restore and grant access.

See the Privacy Policy for details, including what happens when you use AI features or share links.

How do I manage or cancel a subscription?

Subscriptions bought through the Mac App Store are managed and cancelled in your Apple account settings, and Apple handles their refunds. For anything else, email us.

How do I report a security issue?

Email support@outlain.com with "Security" in the subject line. Describe the issue and how to reproduce it, and please give us a reasonable chance to fix it before disclosing it publicly.